Wednesday, December 11, 2013

TVpad user does not exist

TVpad user does not exist

In the recent days, some tvpad users are getting the tvpad user does not exist message on the TV screen even if their Internet connection is working fine. I don't have any problems on my tvpad's (tvpad, tvpad2 and tvpad3).

You could try change the DNS to 8.8.8.8 or 61.139.54.66 in the Internet settings on your TVpad and see if this solves the problem. It is important that you restart your TVpad after changing the DNS number or else you can't see whether this works or not. If you are seeing the green user icon on the bottom of your TV screen after restarting your TVpad, then you know that it works again.

Update (30 December 2013): many users around the world are getting the tvpad user does not exist message the past couple of days. If you are still getting the user does not exist message, change the DNS number to 61.139.54.66 and restart your TVpad. It could take hours before it's working again, so don't shut down your TVpad.

All my TVpad units are working again after I have changed the DNS number to 61.139.54.66.

Thursday, October 10, 2013

TVpad servers should now be working again

TVpad servers should now be working again

The TVpad servers should have been restored now and you should not get the tvpad user does not exist message anymore. Many users from all over the world have reported that it is working again even if you did not change the DNS number on your TVpad.

If you are still getting the tvpad user does not exist message, contact the customer service. Or you can also try changing the DNS number, see this post: change DNS number on your TVpad

Saturday, October 5, 2013

TVpad user does not exist update

TVpad user does not exist update

Today, TVpad management have officially responded about the tvpad "user does not exist" message everyone is getting. Normally, you will only get the tvpad "user does not exist" message on your screen if your Internet connection is not working.

This time, you are getting the "user does not exist" message due to tvpad server problems. It has been mentioned that the servers of the TVpad have been attacked, causing the servers to be down. They are now repairing the servers, it could take a couple of days, so please be patient.

The servers should have been restored now. If you still get the user does not exist message, please contact the customer service. You can also try to change the DNS number if you still get the user does not exist message, see this post: how to fix user does not exist message

Monday, April 15, 2013

TVpad M121S model has been discontinued

TVpad M121S model has been discontinued

I just got the message that TVpad M121S model has been discontinued. You can't buy the TVpad M121S on the official site anymore. The only TVpad model you can buy now is TVpad2 (also known as TVpad M233).